Hôtel des Trois Couronnes deployed Yourcall to extend telephone coverage 24/7 in 21 languages. Conversations handled by the agent are logged and available to the hotel team for review and follow-up.
On the shore of Lake Geneva, Hôtel des Trois Couronnes welcomes guests from around the world. At the front desk, the same team looks after guests in the lobby and the phone at once. Peak hours, nights, and languages not spoken by the person on shift created coverage gaps, while inconsistent call records made later follow-up harder.
Yourcall was configured on the inbound routes selected by the hotel:
Covers calls routed to Yourcall, day and night.
Handled conversations create records available for authorized review and follow-up.
The hotel extends telephone coverage across hours and languages while the front desk stays focused on guests on site. Conversations handled by Yourcall leave a structured record so the team can review and continue each request.
Deployment focus: extend coverage on the configured inbound routes and make records of handled conversations available to the front-office team.
Start with one parallel line and an agreed scope. We configure the tone, languages, actions and hand-off rules, then compare the pilot's handled-call, completion and escalation results with your baseline.