Two chatbots in one: the no-frills FAQ when speed is enough, the boutique advisor when a sale is on the line. Across every channel your customers actually use: web, WhatsApp, SMS.
Sometimes your customer just wants the opening hours. Sometimes they want help choosing the right product. Yourcall does both, without the user ever switching tools.
Trained on your catalogue, your tone, and your decision rules, so it sells in your voice, not a generic chatbot one.
Tone, vocabulary, product knowledge, all calibrated to your house. Indistinguishable from a real associate on the first message.
Asks the right questions, narrows the choice, suggests the best match, and presents it with a product card the customer can purchase.
Suggests the upgrade, the complementary item, the matching service, at the right moment in the conversation, never pushy.
When the agent reaches its limit (high-value conversation, complex case, VIP customer) a real teammate steps in with the full transcript.
One agent. One brain. Every channel.
The Yourcall chatbot is built from your own material, not a generic knowledge base. We ingest your public catalogue, product pages, FAQ, returns and shipping policies, and any brand guidelines you share. That content is structured into a retrieval layer the model reads on every turn, so answers stay grounded in your real offer rather than improvised.
On each message, the agent classifies intent in real time. A factual question (opening hours, return window, sizing) is answered directly from your knowledge layer in FAQ mode. A buying signal ("I'm looking for a gift", "which one is warmer") switches the same agent into sales advisor mode, where it asks clarifying questions, narrows the catalogue, and returns a purchasable product card. The customer never notices a mode change; it is one agent reasoning over one brain.
Throughout, the conversation is synced across web, WhatsApp and SMS, logged to your CRM, and watched against handoff rules. When a threshold is crossed (high cart value, VIP status, an unresolved complaint) the thread escalates to a human with the full transcript attached, so nothing is repeated and no context is lost.
A brand-tuned chatbot can act as a sales advisor, not just a deflection tool. Deployed as a clienteling assistant across web and WhatsApp for a LVMH maison, the Yourcall chatbot recommended products in the house's own register and surfaced upsell at the right moment, contributing a reported +34% average order value on assisted conversations and a 62% deflection rate on routine questions. The pattern matters because it reframes the chatbot from a cost-saving filter into a revenue surface: the same agent that answers "where is my order" can guide a hesitant shopper to the right piece, in a tone indistinguishable from an in-store associate.
Tone, vocabulary, and the phrases your house uses (and the ones it never uses) are calibrated during onboarding. The agent reads as part of the brand, not a default assistant bolted onto the site, which matters most for premium maisons where a generic chatbot quietly erodes the experience.
The chatbot reasons over your live catalogue: it asks the right qualifying questions, narrows options by need and budget, and returns a product card the customer can buy in-thread. Recommendations stay grounded in real stock and attributes, so it never invents a product or a price.
Rather than pushing add-ons indiscriminately, the agent reads conversational context and offers the upgrade, the complementary item, or the matching service only when the moment fits, the same judgement a seasoned associate applies on the shop floor.
Hours, access, returns, shipping, policy questions: the routine volume that buries support teams is handled instantly and around the clock, so human agents spend their time on the conversations that genuinely need them.
One agent runs web widget, WhatsApp Business, and SMS with a shared memory. A conversation started on the site can continue on WhatsApp without the customer repeating themselves, and your team sees one unified thread.
Escalation rules can trigger on value, complexity, or customer tier. When they fire, a teammate receives the full transcript, the detected intent, and a suggested next action, so the human starts where the chatbot left off, not from scratch.
The chatbot is only as useful as the systems it can read and write. Yourcall connects to your commerce, support, and messaging layers so every conversation becomes a structured record and every recommendation reflects live data. Where a native connector does not exist, an open API and webhooks cover custom systems.
Most chatbots fall into two camps. Rule-based bots follow scripted decision trees: fast to answer the questions someone anticipated, helpless the moment a customer phrases things differently or asks for advice. Generic AI chatbots improve on phrasing but speak in a default assistant voice and have no grounding in your catalogue, so they cannot reliably recommend or sell.
The Yourcall chatbot is built the other way around: grounded in your own catalogue and policies, tuned to your house voice, and able to move fluidly between answering and advising. It does not just deflect tickets. It carries a sale when one is there, and escalates cleanly to a human when judgement is required. The comparison is less a feature checklist than a difference in role: a filter versus an associate.
A generic chatbot follows scripted decision trees and answers from a fixed FAQ. The Yourcall chatbot is trained on your catalogue, your tone, and your decision rules, so it can both answer routine questions and act as a sales advisor: asking the right questions, recommending products, and presenting a card the customer can buy. It speaks in your house voice, not a default assistant one.
One agent runs natively across the web widget, WhatsApp Business, and SMS. The conversation history follows the customer across channels, so they never have to repeat themselves, and your team sees a single thread regardless of where the chat started.
Yes. In sales advisor mode the chatbot narrows the choice with the right questions, suggests the best match, surfaces upsell and cross-sell at the right moment, and presents a purchasable product card. It behaves like an in-store associate who knows the full catalogue and never has an off day.
Send a public catalogue link and a brand-tuned chatbot is ready in about seven days. You then have a week to score it on your own conversations before deciding. A full production rollout with deeper catalogue and CRM integration typically follows over the following weeks.
The chatbot hands off to a human teammate with the full transcript and context attached. Handoff triggers can be set by value, complexity, or customer tier, so a VIP or a high-value cart reaches a person quickly while routine questions stay automated.
Send us your public catalogue link. We come back in 7 days with a chatbot that speaks like your house: your tone, your products, your decision rules. 7 days to score it. You decide on day 8.