Corsica Ferries deployed Yourcall for multilingual inbound support and targeted cabin-upgrade calls. On the measured scope, inbound support cost fell to roughly one third of its previous level and the upgrade campaign reached 5% conversion versus less than 1% for comparable email.
Peak-season bookings, changes and pre-boarding questions created heavy pressure on the multilingual service team. At the same time, cabin-upgrade emails converted poorly. The project focused on relieving selected inbound demand and testing a more conversational outbound channel.
Yourcall deployed two agents on the same brand:
Covers the calls routed to the agent on the agreed inbound scope.
Calls passengers 72h before sailing, offers a cabin upgrade.
On the measured scope, inbound support cost was divided by three. The cabin-upgrade campaign reached 5% conversion versus less than 1% for the comparable email campaign. These results are specific to this client and use case.
Deployment focus: multilingual inbound support and an authorised outbound cabin-upgrade campaign, measured against the previous support operation and a comparable email campaign.
Choose one inbound or outbound use case. We agree the systems, tone, languages, controls and useful measurement window so you can decide from real results.