Every call answered. Every cabin sold.
Corsica Ferries deployed Yourcall as an inbound AI receptionist and an outbound upgrade-campaign engine. Support cost divided by three, cabin upgrades at 5% conversion.
÷3
Support cost
5%
Outbound conversion
Corsica Ferries deployed Yourcall as an inbound AI receptionist and an outbound upgrade-campaign engine. Support cost divided by three, cabin upgrades at 5% conversion.
Corsica Ferries carries 4 million passengers a year across France, Italy and Spain on 50+ daily rotations. Bookings, modifications, pre-boarding info — all funnelled through a small multilingual call center that buckled every summer. Email follow-ups for cabin upgrades barely converted.
Yourcall deployed two agents on the same brand:
Picks up every call on the first ring.
Calls passengers 72h before sailing, offers a cabin upgrade.
Within 8 weeks of full launch, inbound support cost on the human team dropped to a third — agents now handle only escalations and complex itineraries. The outbound campaign converts cabin upgrades at 5% — a 5× lift versus the previous email-based campaign. Net contribution: low six-figure monthly run-rate uplift.
We stopped losing calls during peak. And we stopped emailing passengers about upgrades — they got a call instead, and it worked.
7-day pilot. We build the inbound or outbound agent on your stack, your tone, your languages. Keep it only if it earns its keep.