Connect the social and review channels in scope. Yourcall classifies comments, messages and reviews, then drafts or publishes responses under approved brand rules, routes sensitive cases to a person, and surfaces recurring issues. Coverage can be configured in up to 21 languages.
Within the scope you approve, Yourcall can monitor, classify, draft or publish responses, and report recurring themes. Reply permissions, escalation thresholds and response targets are agreed before launch and verified in the pilot.
For a controlled pilot, we agree the channels, measurement window, brand rules, approval thresholds, response targets and human hand-offs. You can review what was drafted or published, what was escalated and which recurring issues surfaced.