Cover selected overflow, after-hours and multilingual calls. Yourcall uses approved knowledge, completes authorised actions in compatible PMS, CRM or service systems, and hands exceptions to your team with context.
Relevant voice scenario · scoped pilot criteria · no commitment
Yourcall can understand configured requests, take authorised actions and create structured records, while routing out-of-scope or sensitive cases to your team.
A call lands on your existing number or a forwarded line and reaches the Yourcall agent within the routing setup you approve. The caller can use one of the 21 supported languages. Pickup and response latency depend on telephony, network and configuration, so both are measured on the relevant line during the pilot.
As the call progresses, the agent classifies the request within its configured scope and uses approved knowledge and authorised data from connected systems. It can request a reservation, record change or ticket through integrations and permissions you approve. The agent confirms completion only after the connected system returns a successful result; action coverage and latency are validated per workflow.
After a confirmed outcome, the agent can send an approved email or SMS recap and create a structured record with the permitted transcript and result. If the request exceeds its scope, such as a complaint or sensitive case, it can transfer or log it through the human route you configure.
On the configured scope deployed at Corsica Ferries, Yourcall handled multilingual inbound demand, including seasonal peaks, and completed authorised routine requests such as bookings and schedule changes. For that deployment, the operator reported support cost roughly 67% lower, about one third of its previous level. This is a case-specific result, not a forecast; a controlled pilot establishes impact on your volume, systems and service targets.
The agent can receive calls routed to it for approved overflow, peak-hour and after-closing scenarios. Pickup and turn latency are validated against agreed acceptance criteria on your telephony and network configuration.
The agent supports 21 languages, including language changes on configured call flows. Voice, terminology, comprehension and handoff behaviour are tested with your team for the languages and scenarios you plan to launch.
Within the permissions you define, the agent can create a reservation, change a date, open a ticket or update a record in your PMS, CRM or service desk during the call.
When the request makes it relevant, the agent can present an approved add-on, such as breakfast, a spa package or a cabin upgrade, and record the outcome.
Each handled call can produce a record containing the transcript, detected intent, authorised action and outcome, subject to your retention and privacy settings.
Complaints, sensitive requests and high-value calls can be transferred to the right team with the conversation context, so the person taking over starts informed.
Yourcall is designed to connect with property, customer and support systems used by travel and hospitality teams. Depending on the approved scope, this can include PMS platforms such as Oracle OPERA Cloud and Mews, CRMs such as Salesforce and HubSpot, and service desks such as Zendesk and Freshdesk.
You can keep your current number and forward a parallel line. Where a suitable connector is not available, the integration can use an API or webhook, with read and write permissions defined for each system.
Evaluating inbound voice for a hotel? Review the hotel call workflows and the after-hours and overflow answering plan, then see how Hôtel des Trois Couronnes extends multilingual coverage.
A traditional inbound setup may place a menu in front of a finite team. At peak times or after hours, callers can wait or abandon before completing a booking or request. The phone channel may also produce limited structured data unless outcomes are logged consistently.
Yourcall covers the routine, authorised scope under configured routing and latency targets, then can route sensitive or exceptional cases with permitted context. Pilot metrics show what is completed, transferred or unresolved before you expand coverage.
Use our four-model phone-system comparison, or compare an AI receptionist with a human telephone answering service directly.
Response time depends on the telephony, network and configuration. It is measured during the pilot on the relevant line, including overflow, peak hours and calls outside business hours.
It can complete the actions you authorise through connected systems: create a reservation, change a date, open a ticket or update a record. Other requests can be transferred or logged for follow-up.
The agent supports 21 languages and can change language during a call. The exact voice, terminology and scenarios are validated with your team before live use.
You define the transfer rules. A complaint, sensitive request, VIP or high-value opportunity can be routed to the right team with the conversation history and detected intent.
We configure a parallel or forwarded line for an agreed pilot scope. You validate pickup and response latency, answer quality, completed actions, transfers and commercial outcomes against agreed acceptance criteria and your current baseline before deciding whether to expand.
Configure a parallel line, approved scenarios and system permissions. Then measure pickup, answer quality, authorised actions, handoffs and commercial outcomes against agreed criteria.