Product · Inbound calls

Every call answered. Every task executed.

Pick up in under a second, in 21 languages, with the patience of a senior receptionist. Yourcall qualifies the intent, books the room, changes the date, writes the ticket, directly in your PMS, CRM or service desk. And reads the moment for an upsell only when the customer is ready.

01 Call received Pick up · first ring · multilingual
02 Intent parsed Identify need · qualify · route
03 Task executed Write to CRM · book · ticket
04 Recap sent Confirmation · email · log
< 1sFirst pickup
21Languages
24/7Always on
100%Logged in your tools
What it does

Three things a great agent does.

Yourcall doesn't just route the call. It handles it. Picks up, understands, executes, logs. Everything your front desk used to do, automated and structured.

Customer requests, handled
FAQ, booking, schedule changes, refund inquiries, support tickets, directly resolved or qualified for the right human.
Tasks executed in your stack
Writes to CRM, PMS, ticketing, booking systems. Every call becomes a structured record in your tools.
Cross-sell when it fits
"Would you like to add the spa package?" Context-aware suggestions at the right moment, never pushy.
Integrates with
SalesforceCRM
HubSpotCRM
OperaHotel PMS
MewsHotel PMS
ZendeskSupport
IntercomSupport
TwilioTelephony
Open APICustom
How it works

Pick up, understand, execute.

A call lands on your existing number or a forwarded line and reaches the Yourcall agent on the first ring, with sub-second time to first word. There is no IVR tree to navigate and no hold music. The caller simply speaks, in any of 21 languages, and the agent responds in the right one, switching mid-call if they do.

From there the agent parses intent in real time: a booking, a date change, a refund question, a support issue. It reasons over your knowledge base and live data from your PMS or CRM, asks only the questions it needs, and confirms the details back to the caller. Crucially, it then acts, writing the reservation, modifying the record, and opening the ticket, through your systems' APIs while the call is still live, so the outcome is a completed task rather than a note for someone to action later.

As the call ends, the agent sends a confirmation by email or SMS and logs a structured record with the full transcript and outcome. If the request exceeds what it should handle alone (a complaint, a high-value or sensitive case), it escalates to the right human with context attached, so the caller is never asked to start over.

An AI inbound agent can absorb peak-season call volume without growing the team. When Corsica Ferries deployed Yourcall on its inbound line, the agent answered every call in under a second, including the summer surge that normally overwhelms a seasonal call centre, and handled bookings, schedule changes, and routine questions end to end in the caller's own language. Over the deployment, support cost was reported to fall to roughly a third of its prior level within eight weeks. The lesson generalises to any business with sharp seasonal peaks: capacity that used to require months of hiring and training becomes available the day the agent goes live, and it scales back down just as fast.

Key capabilities

What the inbound agent handles.

Sub-second pickup, every call

The agent answers on the first ring with no queue and no IVR maze, including overflow at peak hours and calls after closing. Every caller reaches a responsive line, which is where most of the lost-call revenue in service businesses actually hides.

Native multilingual, mid-call switching

Twenty-one languages with a consistent brand voice, and the ability to switch language within a single conversation. For hospitality and travel, where a caller may move between languages in one call, this removes the routing problem entirely.

Task execution in your systems

The agent does more than understand. It acts. Reservations created, dates changed, tickets opened, records updated, all written to your PMS, CRM, or service desk during the call through documented connectors.

Context-aware cross-sell

When the moment fits, the agent offers the relevant add-on (a spa package, a cabin upgrade, a service tier), reading conversational context so suggestions land as helpful rather than pushy.

Structured logging of every call

Each call ends as a record with transcript, detected intent, action taken, and outcome, turning a previously opaque phone channel into structured, reportable data your team can analyse.

Clean human handoff

Complaints, sensitive cases, and high-value calls escalate to the right team or person with full context, so the human starts informed and the caller never repeats themselves.

Integrations

Acts inside the systems you run.

An inbound agent that cannot write to your systems is just a voicemail. Yourcall connects to the property and customer systems that hospitality, retail, and insurance teams rely on, so each call produces a real action. On the property side, it integrates with hotel PMS platforms including Opera Cloud and Mews. On the customer side, it writes to CRMs such as Salesforce and HubSpot, and to support desks including Zendesk and Intercom.

Telephony connects through carrier-grade infrastructure, with the option to keep your existing number or forward a parallel line. Where a native connector does not exist, an open API and webhooks let the agent read from and write to custom or in-house systems, with the read/write scope defined per integration.

Versus the alternative

Beyond IVR and overflow queues.

The traditional inbound stack is a rule-based IVR in front of a human team. The IVR frustrates callers with menus that rarely match their question, and the team, however good, is finite: it queues at peak, closes overnight, and can only scale by hiring. Calls are abandoned, after-hours demand is lost, and the phone channel stays a black box with little usable data.

The Yourcall inbound agent replaces the menu and absorbs the overflow. It answers instantly, understands natural speech in 21 languages, completes the task in your systems, and logs every call as structured data, around the clock, at any volume. Humans are kept for what humans do best: the sensitive, complex, and high-value conversations the agent routes to them with full context. The shift is from gating and queuing callers to actually resolving them.

FAQ

Questions buyers ask us.

How fast does the AI agent answer an inbound call?

The agent picks up on the first ring, with sub-second time to first word. Every call is answered, including overflow at peak hours and calls outside business hours, so no caller hits a queue or an unattended line.

Can the inbound agent actually complete tasks, or just route calls?

It completes them. The agent writes to your CRM, PMS, ticketing, and booking systems during the call, creating a reservation, changing a date, opening a ticket, or updating a record, so each call ends as a structured action in your tools, not just a transcript.

How many languages does the inbound agent support?

The agent handles 21 languages and can switch mid-call when a caller changes language, keeping a consistent brand voice across all of them. This matters in hospitality and travel, where a single caller may move between languages in one conversation.

What happens when a call needs a human?

The agent escalates with context. Complex, sensitive, or high-value calls are transferred to the right team or person with the conversation history and detected intent attached, so the caller does not repeat themselves and the human starts informed.

How long does it take to deploy inbound call handling?

A pilot can run on a parallel forwarded line within days, with no change to your existing number. A full deployment (voice tuning plus PMS, CRM, and telephony integration) typically follows over a few weeks before phased rollout to live traffic.

Pilot

Hear it pick up your number.

We forward a parallel line to a Yourcall agent on your brand. You see what reaches your team, what gets booked, what gets cross-sold, for 7 days, no commitment.

Book a demo See Corsica Ferries case