01 · CAPTURE
Answer booking intent
Handle availability questions and the reservation workflow agreed for the property.
- Pickup target measured on your line
- Configured multilingual conversation
- Confirmation and structured outcome
The revenue problem
The reservation line rings when the front desk is already busy.
After-hours, check-in peaks and language gaps can send valuable calls to voicemail. Yourcall adds capacity on the routes you choose without asking the hotel to replace its team or core systems.
02 · SERVE
Resolve routine guest needs
Answer property questions, identify the request and complete or route the next action.
- Policies, access and amenities
- Booking changes and requests
- Context passed to the hotel team
03 · GROW
Offer the relevant extra
Suggest breakfast, an upgrade or another service only when the conversation makes it useful.
- Property-defined offers
- Rules based on context
- Outcome logged in your tools
Where it fits
Start with the calls your team cannot take.
Deploy narrowly, measure the outcome and widen coverage only when the pilot earns it.
After-hours reservations
Configure coverage for selected nights, weekends and periods when no reservations agent is available.
Overflow at peak time
Add capacity for simultaneous calls while the front desk is serving guests on property.
Multilingual reception
Let international guests continue in their language without a separate phone tree.
Routine guest requests
Complete simple tasks and transfer sensitive, complex or high-value cases with context.
Hotel integrations
Conversation is useful only when it reaches the PMS.
Integration scope varies by system, version and hotel workflow. We verify the required read and write actions before the pilot.
Hôtel des Trois Couronnes
A multilingual voice reception deployed on configured routes for a five-star hotel, extending day-and-night coverage and keeping handled-call records available to the team.
FAQ
Questions hotel teams ask first.
Can the AI voice agent create hotel reservations?
When connected to the hotel's booking systems, Yourcall can check the information available to the deployment and complete agreed reservation workflows. The exact read and write actions are confirmed during scoping and tested before live traffic is routed to the agent.
Does Yourcall replace the hotel's existing phone number?
A pilot can use a dedicated or forwarded line, so the hotel can test the experience without replacing its existing number. The final telephony setup depends on the hotel's current provider and routing rules.
What happens when a guest needs a person?
The hotel defines the situations that must be transferred or escalated. The human team receives the conversation context so the guest does not have to start again.
Which hotel systems can Yourcall work with?
Yourcall supports integration work with systems including Mews, Opera and Cloudbeds, as well as CRM, support and telephony tools. Compatibility and the exact actions available are verified for each deployment.