Inbound voice: answer and resolve
Cover selected overflow, peak or after-hours calls, complete the approved action and hand exceptions to a person with context. Explore inbound AI calls.
Bring selected inbound calls, outbound campaigns and guest messages onto one governed layer. Yourcall connects each approved workflow to the PMS, CRS, CRM and service tools it needs, then records what was completed, transferred or left unresolved.
Start with the systems and actions required for one measurable workflow. We map access, test the expected and exceptional paths, and expose the outcomes your team needs to review.
Start with the channel and outcome that already have a measurable cost or revenue gap. Add another workload only after the first scope is stable.
Cover selected overflow, peak or after-hours calls, complete the approved action and hand exceptions to a person with context. Explore inbound AI calls.
Run authorised upgrade, reminder or service campaigns on an eligible audience, then write consent, opt-out and outcome data to the compatible system. Explore outbound AI calls.
Use approved knowledge across web chat, WhatsApp or email workflows, then connect booking intent and exceptions to the relevant team or system. Explore the guest chatbot.
Classify connected comments and reviews, draft or publish within agreed rules, and route complaints or sensitive cases for human review. Explore social and review workflows.
Point solutions often create separate queues, histories and escalation rules. A caller who moves to WhatsApp or email may have to explain the same request again, while the team reconstructs what already happened.
Yourcall can share only the knowledge, customer context and permissions approved for the workflow. Availability depends on the connected systems and data rules; continuity is tested before the scope expands.
Define the baseline before routing live demand: answered and abandoned calls, response time, resolution, booking outcomes, cost, transfers and error categories. The pilot then measures the agreed workflow against those starting conditions.
Review successful and failed paths separately. A conversation is not complete because the model produced an answer; the connected system must confirm the authorised action, or the workflow must follow its fallback rule.
Security, retention, recording, access and subprocessors depend on the deployment. Map them with the real data flow before launch, then use the security review and integration map to document the first scope.
The agent receives the minimum approved context, performs only the actions allowed for that workflow, and follows an explicit failure or human-handoff path when it cannot complete the request safely.
Not necessarily. Yourcall can be evaluated as an AI workflow layer on selected lines and channels while your existing telephony, routing, CRM and human teams remain in place. The target architecture is defined for each deployment.
Voice, web chat, WhatsApp, email, social and review workflows can use shared approved knowledge and selected customer context. Each channel, integration and data field must be enabled and tested for the intended use case.
For compatible systems and approved permissions, a workflow can read required context and request authorised write actions. Exact coverage, latency, confirmation and failure handling are verified in the target environment.
Choose one channel, one repeatable request and one measurable outcome. Define permitted actions, exceptions, human routes, baseline and acceptance criteria before adding more volume or channels.
Choose one channel, one operational system and one outcome. We scope the setup and measurement window, then measure what is completed, transferred and recovered before you decide whether to expand.