Hotel missed-call calculator

Estimate the value behind the calls your hotel does not answer.

Replace every default with your own phone and reservation data. The result is an editable hypothesis for a pilot, not a promise of revenue.

Your operating inputs

Use a recent representative month. Percentages are entered as whole numbers.

All calls reaching the target line.
%
From telephony or call-centre reporting.
%
Share of missed calls likely related to a new booking.
%
Your cautious assumption for calls that could complete a booking.
Gross reservation value, before margin or commission.
Used for display only.
%
Share of all calls you expect a pilot to resolve autonomously.
min
Include wrap-up time only if it is in your current baseline.
Make it decision-ready

Replace assumptions with measured inputs.

01 · BASELINE

Export call data

Use answered, missed, abandoned, duration, time-of-day and language data from the actual line.

02 · VALUE

Separate intent

Sample missed and answered calls to estimate how many concern new bookings, changes or routine service.

03 · PILOT

Measure outcomes

Track completed bookings, escalations, errors, unresolved calls and human time against the baseline.

FAQ

Use the estimate carefully.

Does this calculator predict revenue from Yourcall?

No. It is an illustrative model based entirely on the inputs you enter. It does not account for every conversion, cancellation, commission, margin or operational constraint and is not a forecast or guarantee.

Which data should a hotel use?

Use recent phone-system data for call volume and missed rate, reservation-team data for booking intent and conversion, and actual average booking value. Replace every default before using the result in a business case.

How should the estimate be validated?

Run a controlled pilot and compare answered calls, booking intent, completed reservations, escalations, errors and team time against the pre-pilot baseline.

Validate the model

Turn your estimate into a controlled pilot.

Bring the call data and the workflow behind it. We will help define a pilot that measures real outcomes rather than relying on a spreadsheet alone.