Guest calls
Yourcall answers in the caller's language and identifies the booking or service intent.
Call to action
From spoken request to tested system action.
The useful part of a voice integration is not the conversation alone. It is the controlled path from intent to live information, confirmation and an auditable outcome.
Retrieve context
The workflow requests only the property, rate, reservation or guest data agreed for the use case.
Complete safely
The guest confirms the details before any permitted write action is submitted.
Return the outcome
The result, transcript context and escalation status are made available to the team.
Workflows to scope
Choose one measurable hotel job first.
Available fields and actions depend on the Mews account, permissions and API context.
New booking calls
Guide the guest through an agreed availability and reservation path.
- Dates and occupancy
- Room or rate information
- Confirmation workflow
Find and modify
Identify an existing reservation and complete only the changes approved for automation.
- Guest verification step
- Date or request context
- Human escalation when required
Relevant add-ons
Surface a property-defined extra when it fits the guest's call and reservation context.
- Breakfast or upgrade
- Early arrival or late departure
- Outcome recorded
Pilot checklist
What we need to verify before go-live.
Mews environment
- Property and account structure
- Available interface and credentials
- Required fields and permissions
- Rate, tax and policy representation
- Test environment or test cases
Conversation rules
- Caller verification requirements
- Actions the AI may and may not take
- Confirmation language before a write
- Fallback for unavailable inventory or errors
- Transfer and escalation destinations
FAQ
Mews integration questions.
Is Yourcall certified on the Mews Marketplace?
This page does not claim Mews Marketplace certification. Certification or marketplace status should be confirmed directly during procurement. Yourcall first verifies the customer's Mews environment and the exact workflow required.
What can an AI voice agent do with Mews?
Potential workflows include using available property, rate, reservation and guest context during a call, then completing an approved reservation action or returning a structured outcome. The exact fields and write actions depend on access, configuration and the deployment scope.
Can the hotel test the Mews workflow before routing all calls?
Yes. The recommended approach is a focused pilot on a dedicated or forwarded line, with test cases and escalation rules agreed before broader routing.
Other PMS environments